At LongLife Express, customer satisfaction is our priority. This policy explains our return, replacement, cancellation, and refund process.

Returns

Customers may request a return for eligible products within 7 days of delivery unless otherwise mentioned on the product page.

Products must be:

• Unused
• In original packaging
• With original tags
• Accompanied by invoice or proof of purchase

Non-Returnable Products

The following items generally cannot be returned:

• Personal care products
• Perishable goods
• Customized products
• Digital products
• Gift Cards
• Products damaged due to misuse

Replacement

Replacement requests are accepted for:

• Damaged products
• Defective items
• Wrong product delivered
• Missing accessories

Replacement requests should be made within 48 hours of delivery.

Refund Process

After receiving and inspecting the returned item:

• Approved refunds are processed within 5–10 business days
• Refunds are credited to the original payment method
• COD orders are refunded through bank transfer or UPI

Order Cancellation

Customers may cancel an order before it has been shipped.

Once dispatched, cancellation is not possible. Customers may instead request a return if eligible.

Vendor Products

Since LongLife Express is a multi-vendor marketplace, return eligibility may vary depending on the seller’s policy. Customers should review the product page before purchasing.

Return Shipping

If the return is due to our error (wrong or damaged product), return shipping charges will be borne by LongLife Express or the respective seller.

If the return is due to a change of mind, return shipping charges may apply.

Refund Rejection

Refunds may be denied if:

• Product is used
• Original packaging is missing
• Product is damaged by the customer
• Return request exceeds the allowed period

Contact Us

For return or refund assistance, contact us:

LongLife Express

Phone: +91 7309421947

Email: longlifexpress@gmail.com

Address:

Flat No.- 01 Araji No.- 1971, Susuwahi, Varanasi, UP – 221011