At LongLife Express, we strive to provide a smooth, reliable, and timely delivery experience for all our customers. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered through our platform.

Order Processing

• Orders are processed after successful payment confirmation or verification of Cash on Delivery (COD) orders, where applicable.
• Orders are typically processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, sales, or peak seasons, processing times may be slightly longer.

Delivery Time

Estimated delivery times are as follows:

• Within the Same City: 1–3 Business Days
• Within the Same State: 2–5 Business Days
• Across India: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Actual delivery times may vary depending on your location, courier partner availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated based on:

• Product weight
• Package dimensions
• Delivery location
• Vendor shipping policy

Applicable shipping charges, if any, will be displayed during checkout before payment.

LongLife Express may also offer Free Shipping on selected products, promotional campaigns, or orders above a specified purchase amount.

Order Tracking

Once your order is shipped, you will receive:

• Order Confirmation Email
• Shipping Confirmation
• Tracking Number (if applicable)
• Courier Partner Details

You can also track your order by logging into your LongLife Express account.

Delivery Attempts

Our courier partners will usually make 2–3 delivery attempts.

If delivery cannot be completed due to incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to the seller.

Additional shipping charges may apply for re-delivery.

Delivery Address

Customers are responsible for providing accurate shipping information, including:

• Full Name
• Complete Address
• Landmark (if applicable)
• City
• State
• PIN Code
• Mobile Number

LongLife Express will not be responsible for delays or failed deliveries caused by incorrect address details.

Multi-Vendor Orders

As LongLife Express is a multi-vendor marketplace, products purchased from different vendors may:

• Be shipped separately
• Arrive in multiple packages
• Have different delivery timelines

Customers will receive tracking details for each shipment wherever applicable.

Delayed Deliveries

Delivery delays may occur due to:

• Weather conditions
• Natural disasters
• Government restrictions
• Transportation issues
• High order volumes
• Courier service disruptions
• Incorrect delivery information

We appreciate your patience in such situations and will make every effort to keep you informed.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact our customer support within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• Order Number
• Photos of the product
• Photos of the packaging
• Description of the issue

Undeliverable Orders

Orders returned due to the following reasons may be cancelled:

• Incorrect address
• Customer unavailable
• Delivery refused
• Invalid contact information

Refunds, if applicable, will be processed according to our Refund Policy after deducting any applicable shipping or handling charges.

International Shipping

Currently, LongLife Express ships only within India.

International shipping services are not available at this time.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

LongLife Express

Phone: +91 7309421947

WhatsApp: +91 7309421947

Email: longlifexpress@gmail.com

Address:

Flat No.- 01 Araji No.- 1971, Susuwahi, Varanasi, UP – 221011